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HP Recommended
Touchsmart610
Microsoft Windows 10 (64-bit)

Hope someone can help. I have a 610 touchsmart hp. I up graded to win 10 from 7,

now I only have 640graphics.everything is large. Hp shows no driver, nvidia driver 

did not fix it with clean install. Anyone find a fix.

thanks steve

7 REPLIES 7
HP Recommended

Hi @Steve105-

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that you are having issues with the display resolution after upgrading to Windows 10.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

You can download and install the driver for the graphics card from the below link. The driver is for Windows 8 but it will work fine with Windows 10 as well.

 

http://hp.care/2rl2mN2

 

Let me know how it goes and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

HP Recommended

thanks buy when i tried to install it my message was your system does not meet the operating system requirements 9998

maby becaus it is windows 10.

thanks and if you have any other ideas ill try.

steve

HP Recommended

From: https://support.hp.com/us-en/drivers/selfservice/hp-touchsmart-610-1000-desktop-pc-series/5039931

 

I see three Windows 7 (not 10) device-drivers:

* ATI Graphics Driver Update
* NVIDIA Graphics Driver Update
* NVIDIA Unified Graphics Driver Update

 

and two Windows 8 device-drivers:

* AMD Unified Graphics Driver
* NVIDIA Unified Graphics Driver

 

So, I suggest that you run Windows Update, to see if HP has supplied the device-driver to Microsoft, for delivery via Windows Update.

 

Failing that, try the device-driver from Windows 8.

 

HP Recommended

none of this has worked, thanks. everything up to date

HP Recommended

it looks like there may be no driver for this. nvidia has nothing and hp does not .

hoping some one who has this computer and found a solution will post.

HP Recommended

Did you try the device-driver from Windows 8 ?

 

 

HP Recommended
The link provided for the windows 8 driver - http://hp.care/2rl2mN2 - installation fails with an error.. "operating system not supported". Is there another link for the driver?
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