Hp All-in-One desktop PC is supplied to me through Amazon, but it doesn't have any OS.

[Uma01273]

I have purchased one HP ALL-IN-ONE desktop pc from Amazon (click tech retail Pvt Ltd ), but due to some technical snags it couldn't booted. Hence against my complaint case id [Personal Information Removed], they have replaced the SSD CARD, but it doesn't have any OS. Purchased on 5-10-2024 . Today is 13-11-2024. I am totally in agony. No one is helping. Personal Information Removed]

[Irfan_06]

Hi @Uma01273,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with performing a recovery on your PC/Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

- Click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

- Please click on this video link for information on how to perform a recovery on your Laptop using the HP cloud recovery tool.  (Take a backup of the data before performing a recovery)

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Insert the recovery USB flash drive into a USB port on the laptop.

6) Then turn on the laptop and immediately press the esc key until the Start Up menu opens, and then press f9 to access the boot device menu.

7) Select the USB flash drive from which you want to boot and follow the on screen instructions to perform a recovery.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support