Hp All in one PC

[roscoe12]

HP All In One 24-f0011

Purchased used HP all in one. lady said she factory reset it. when i turn it on it brings up set up menu, i click start setup and the screen just turns a black screen on and off. i’ve tried all troubleshooting options (several commands, i’ve tried resetting pc but it throws an error) no

[Nirvana_95]

Hi @roscoe12

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know the error message you are getting?

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

Hope this helps! Keep me posted. 

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