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HP All-in-One 24-f0011

HP All In One 24-f0011

Purchased used HP all in one. lady said she factory reset it. when i turn it on it brings up set up menu, i click start setup and the screen just turns a black screen on and off. i’ve tried all troubleshooting options (several commands, i’ve tried resetting pc but it throws an error) no

1 REPLY 1
HP Recommended

Hi @roscoe12

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing black screen-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

May I know the error message you are getting?

 

I would suggest you please use the link below and follow the steps. Once done, let me know the outcome of it: https://support.hp.com/in-en/document/c01997899 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.