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- Hp Omen 17 Computer not starting problem

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05-05-2024 01:49 PM
Hello, I had a problem with my HP Omen 17 computer 6 months ago, and when I took it to the service, they said that the fans and motherboard needed to be changed. They changed it too. However, since then, performance-demanding applications were shutting down the computer suddenly, even though it had not crashed before. The other day, I turned it off properly and started it without any problems, but today, when I plugged it in and pressed the button, the button first came on and went off immediately. Afterwards, every time I pressed the button for a while, the light turned off instantly. It's getting power at this time. I tried many methods on the internet that require pressing the button for a long time, but I was not successful. Now the computer power button light is constantly on, but neither the fan nor the screen is working. It provides power from the Type-C port, I tried it on the phone. What should I do. I have very important academic documents in it, how can I save them at least?
05-05-2024 06:54 PM
I know this sounds fundamental -- but any CRITICAL information needs to be regularly backed off to external storage -- and USB sticks are so cheap that you could do this every week if needed. I backup my systems every week -- because drives, and PCs, will crash -- it''s not a matter of IF; it's only a matter of WHEN.
But back to your situation ...
To recover data from your drive, What I propose is booting your PC from a USB stick containing a different Windows environment, plugging in a USB stick (once that it running), and using a file explorer app to copy the files you need to save from the internal drive to the USB stick.
What MIGHT work is the following:
1) On a working PC, use this link to download and install a free copy of Macrium Reflect: http://www.macrium.com/reflectfree.aspx
2) Once that is installed, use the option to create a Boot USB stick (Other Tasks --> Create Rescue Media). This creates a bootable USB stick that runs a version of Windows PE.
Here's a document from Macrium software describing the Rescue Environment:
https://reflect.macrium.com/webhelp/Windows_PE_Rescue_Environment.asp
3) Boot the PC from that USB stick. To do this, try pressing F9 repeatedly while booting to get a boot drive menu, or press the Esc key repeatedly while booting to get an HP utilities menu, and select the boot menu from that
4) Be patient ... as booting from a USB stick is really, really slow
5) Once in the MR recovery environment, you can then remove the USB stick.
6) Insert a USB stick for holding data and, down at the bottom left of the windows screen are some icons. Select the one on the right to open a form of File Explorer.
7) Use the File Explorer app to locate the files you need and copy them to the USB stick.
Good Luck
I am a volunteer and I do not work for, nor represent, HP