Hp Pavillion stuck on hp symbol when I turn on

[Wigzee]

I have just brought a hp pavilion all in one but as soon as I turn it on , it goes straight to the hp symbol and doesn’t load any further . 

[VikramTheGreat]

Hi @Wigzee,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It’s definitely concerning when a brand-new HP Pavilion All-in-One gets stuck on the HP logo and doesn’t boot further. Let’s walk through some steps to help you get it up and running.

Step-by-Step Troubleshooting

1. Perform a Hard Reset

• Turn off the PC completely.
• Unplug the power cable.
• Press and hold the power button for 15 seconds.
• Plug it back in and try turning it on again.

2. Access Startup Menu

• As soon as you press the power button, repeatedly tap the Esc key (once per second).
• This should bring up the Startup Menu.
  • If it does, press F2 to run System Diagnostics.
  • If it doesn’t, continue to the next step.

3. Try BIOS Recovery

• Turn off the PC.
• Press and hold Windows + B, then press and hold the power button for 2–3 seconds.
• Release the power button, but keep holding Windows + B for another 10 seconds.
• This may trigger BIOS recovery mode.

4. Check for External Devices

• Disconnect all USB drives, printers, and accessories.
• Sometimes, a connected device can interfere with booting.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat