• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Thin Client t630
Microsoft Windows 10 (64-bit)

Hi people,

 

I cannot download the latest images for HP Thin Client due to an error that is displayed on the screen when e app is launched. This happens with the latest or previous versions of the application. How I am supposed to act in tis situation?

 

thinupdateerror.png

 

edit: As I am not sure f you are able to see the image I posted the error text is;

 

Failed to download file from http://ftp.hp.com/pub/tcimages/easyupdate/images/hpcatalog.xml

to {localDirectoryPath}. 407 Proxy Authentication required. 

 

1 REPLY 1
HP Recommended

Check the "Internet Proxy" setting on the computer that you are using to do the download. Try disabling the use of any proxy.

 

Using: ftp://ftp.hp.com/pub/tcimages/EasyUpdate/Images/hpcatalog.xml

 

I was able to download the file. All that implies is that the file exists. What you need to do with the downloaded file is not immediately obvious to me.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.