Hp factory reset stopped part way, now won't work

[Shylers007]

Hello,

My pc wouldn't work, so I copied my files then did a factory reset as advised by the pc. During the reset I had a power outage. Now I have a blue screen or can use the command prompt X:\.

I even used escape at the start and tried to do the factory reset from there but it is telling me it was a success but believe me, it wasn't!!!

Any help? I am desperate...

[i386]

@Shylersoo7

Were you using Recovery Media USB DVD's? Or were you recovering from the recovery partition? Please state the exact model you can post the Product Number NOT serial number. That would help please post back with the info. Also how long have you had the Desktop? Is it under warranty?

[WAWood]

@Shylers007 

I can certainly understand the desire to do factory resets -- given the prevalent view that such an action, though extreme, will fix a variety of mysterious problems and return a troublesome PC to working condition.

Problem is -- that very often is NOT the case and if there is any hardware issue at all, which is nearly always the cause with a SLOW PC (which is why most folks do the factory resets), you end up trashing your PC and rendering it useless. So, you trade a SLOW PC for a non-working PC. Not a good trade -- and certainly not what you intended.

In addition, if you start the reset and it does not complete but hangs or crashes before done, that is almost certainly an indication of a failing drive.

So let's check for the drive failing, if your PC is new enough to support UEFI, you can use these steps to test the drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

If the test will not run or if it fails, that indicates that your drive has failed and would need to be replaced.