Hp slim desk af2023w uninstalled windows 11, now claims processor can’t support windows 11

[Cgilb35]

Blue screen during an upgrade that uninstalled windows 11 not will not reinstall stall with the message: this pic can’t support this app when attempting to install via administrator 

[Paul_Tikkanen]

The only suggestion I can offer would be to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility. You will need a 32 GB USB flash drive for this.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

Since you have to use the software on another PC to create the recovery media, you will need to enter your PC's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is 7H609AA#ABA

[Cgilb35]

Thank you! Unfortunately I’m getting this ox does not support this app when trying to download hop recovery and I’m at a loss as to how to proceed. 

[Paul_Tikkanen]

You're very welcome.

See if the Cloud recovery tool file I zipped up and attached below works.

Your PC has to be running a 64-bit version of Windows 7 or newer, I believe to use the app.

[Cgilb35]

Thank again for all your help! The zip file worked perfectly BUT when checking my system I realized my cpu is 64bit capable but running on 32bit. I tried downloading a windows 8 64bit to corset the issue but it didn’t seem to take? I will keep trying but I think I need to take my pc to a shop for help. 

thanks again! 

[Paul_Tikkanen]

You're very welcome.

You will need a PC running a 64-bit operating system to create any kind of workable 64-bit installation media.

If you do not have a PC that is running a 64-bit operating system, I don't see that you have any option but to have a PC repair shop create the recovery drive for you unless you have a friend or relative that has a 64-bit Windows PC to make the bootable recovery drive for you.

[Cgilb35]

I attached a picture of what the issue is I case I explained it poorly. 

Thankfully I do have a 64-bit laptop and a 32g usb that I can use to make a bootable recovery drive with and will do that today. Hopefully it’ll do the trick! If not I’ll be taking my pc in this week 🙂

[Paul_Tikkanen · Accepted solution]

That's great news. 

Good luck!

[Cgilb35]

Got some help from my tech friends and tried your method. Worked like a treat! 

Also realized the software missing after upgrading the NVME SSD card was inside the old NVME card after installing it into my laptop on a whim. Now my laptop is also fully updated on windows 11 with twice the ram and sdd then before. 

Thank you so much for you time, patience and help! 

Take care

[Paul_Tikkanen]

That's great news. 

Glad to have been of assistance, and it is also good to know that your PC is back up and running even better than before. 

Cheers,

Paul