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11-28-2020 04:49 PM
Lost computer in storm. Brings up hp logo and spinning circles. That’s as far as it goes. What can I do next?
11-28-2020 07:11 PM
I have a similar problem with a Pavilion Desktop.
The diagnostic tests indicate a Short DST Check Failure
FAILURE ID: 0GBT23-8GKAAD-XD4F7F-60W803.
On some occasions the computer will complete the boot up and then freeze later.
Most times I get the HP logo and nothing else.
I have tried to use the hard drive as an external drive with SATA USB connection cable and also installing it as a second drive in another computer - neither were successful.
11-29-2020 06:38 AM
@douggieboy you should start another thread as your problem is different.
However, the hard drive is failing and needs to be replaced. That will mean reinstalling Windows and all other needed software to the new hard drive.
I'm not an HP employee.
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11-29-2020 08:23 AM
we know what that means it means Lightning damage ( I had to solve those problems for years)
NO PC told no model nor the key , product # is , nnnnnnnABA#
but if not a wreck after lightning hits, far hits can survive but not close hits, to say homes AC power service entry.?
or on Cable modem BOOM. smoke.
first is to unplug the PC and do that hard cold reset.
from wall no AC cord attached,
push the power button 3 times to discharge all caps, then.....
let PC sit for 1 hour,. this magic can unlatch all chips in the PC that did latch up protecting itself from ESD or Lightning hits.
then put back AC cord and test the PC
if spinning circle , next up is cold boot PC three times, this is MS magic 3 times rule, to run automatic w10 diagnostics.
if fails still? if it tells you to do steps then , do them. MS dot com explains this process for sure,.
power on again and hammer ESC and find the HP diagnostics and run that. (no pc told no way for me to help)
11-29-2020 08:31 AM
or did you mean lights went out in the home, and now desktop went dead, and now dirty bit set. ( boot 3 times is cure)
or means Dorothy had the PC sucked up in Tornado funnel cone?. RIP one PC.🤡"lost" sorry my bad.