cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
6 5 0 0
Message 1 of 10
401
Flag Post

I am not able to reset it to factory setting or install window using external hard drive

HP Recommended
HP Pavilion 24 All-In- One
Microsoft Windows 10 (64-bit)

I am not able to reset my HP laptop even using external harddrive. I am tried all the way. I just want to do factory reset but its not allowing. Everytime its not taking me to the Choose option screen and not allowing me to reset or anything. Whatever I am doing it just take me back o choose option screen.  

9 REPLIES 9
Highlighted
Level 16
Level 16
26,128 26,061 2,387 5,668
Message 2 of 10
Flag Post
HP Recommended

@vishalrd246 

WHY are you trying to do a factory reset? IF it because the PC is running slowly, that is nearly always a hardware issue and a factory reset will not only NOT fix that, it will actually make the situation worse -- as it will fail partway through and leave you with a trashed PC.

 

HOW are you trying to do the factory reset? What keys are you pressing?

 

Also, you said you are using external media -- so where did you get this media?

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 3 of 10
Flag Post
HP Recommended

Becuase i am not able to pass this screen no matter what I am doing. I tried to reset computer and tried all option. I am used F8 to F11 keys but no success. I already ran all test and it came passed. So not sure whats going on here. I tried all options from tourbleshoot. I downloaded but Windows 10 and burned CD. Can you please give me any other solution because I am not finding any good solution. thanks again for your helpHP Computer.jpg

Reply
0 Kudos
Highlighted
Level 16
Level 16
26,128 26,061 2,387 5,668
Message 4 of 10
Flag Post
HP Recommended

@vishalrd246 

That screen shows automatically if the SHIFT key is pressed when you restart the PC.  So, I would check to confirm that key is NOT pressed and see if that makes a difference.

 

The BIOS Boot Devices menu is reached pressing F9 -- which you did not mention.  So, you would need to press that to boot from external media.

 

You mentioned making a CD, but Windows 10 is way too large to fit on a CD; instead, you would need a DVD and current versions can be too large for those as well.

 

You should see if the HP Cloud Recovery option is available for your PC before you force a reinstall using something else you downloaded: 

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 5 of 10
Flag Post
HP Recommended

Yes I check Shift Key but it is ok. I did try using F9 all the bios option but no luck so far. I am burning my harddrive for wndows 10. I am not sure why I am getting this screen all the time

Reply
0 Kudos
Highlighted
Level 16
Level 16
26,128 26,061 2,387 5,668
Message 6 of 10
Flag Post
HP Recommended

@vishalrd246 

Did you try selecting the Troubleshooting option to see what it does?

 

Also, what do you mean by "burning my hard drive"?

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 7 of 10
Flag Post
HP Recommended

Yes I tried everything but it is bringing back to the choose an option screen. I am doing everything I can. 

Reply
0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 8 of 10
Flag Post
HP Recommended

I used below link to burn external hard drive but it did not work., I will do it DVD now and will see if that helps. I have no idea why its taking me on choose option screen always. Its not even resetting and deleting files. Even for the Factory reset it doesnt go beyond 1%.  I see screen saying preparing automatic repair and take me to choose option screen. 

 

https://www.trishtech.com/2018/12/how-to-install-windows-10-from-an-external-hard-drive/

Reply
0 Kudos
Highlighted
Level 16
Level 16
26,128 26,061 2,387 5,668
Message 9 of 10
Flag Post
HP Recommended

@vishalrd246 

OK, thanks for the explanation -- I have not tried using an external drive to install Windows because I find a USB stick works just fine.

 

When you boot from any external device, hard drive or DVD, you should be getting a small window that says Windows and then start seeing options for installation. 

 

If you are not seeing those, it sounds like your PC is ignoring the external device and still trying to boot from the internal drive.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Highlighted
Author
New member
6 5 0 0
Message 10 of 10
Flag Post
HP Recommended

THanks for your quick reply. It does show me options to reboot from external drive or USB but nothing happens when I select that. You are right. It may be ignoring that USB port but I tried all USB port but did not help. Now I am thinking to burn DVD and check it out.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation