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shysha
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Message 1 of 4
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I am stuck in "Attempting Repairs".

HP Recommended
HP 14-bs559TU

I am stuck in "Attempting Repairs." Long time ago, my father told me that this laptop fell twice. Everyone says that once the laptop fell, it will hang and a couple of months ago, this laptop was hang and I tried to restart it but the "Please wait" always showing up. Luckily, it restored but always hang and has slow movements(?). Right now, I tried to open it but I am stuck again but this time, it's "Attempting Repairs".

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Lil_Boy_Blue
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Message 2 of 4
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HP Recommended

Hi
PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

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shysha
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Message 3 of 4
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Hi I've done this System Fast Test but my Hard Drive Short DST has been indicated as FAILED. What should I do now?

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Lil_Boy_Blue
Level 12
7,692 7,654 332 704
Message 4 of 4
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HP Recommended

Hi

Replace the Hard drive and re-install all software.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7;
W8.x and W10 should activate automagically from their embedded licence key.)

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10
Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

 

If in doubt please ask.

 

 

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