I bought a program form HP Support and pay $500 for it is this real

[Sand58288]

I just trying to check out if I got scram.. Since then I got a new computer . But I had HP support that help me with my printer and he sold lme a program that I  should have for 5 years and the cost was $500. How do I get help with tihs

[Dragon-Fur]

@Sand58288 

Welcome to the HP English Community --

I am sorry this happened.

Very common.

Sadly, "real" in the sense that they took your money.

Not real because you did not purchase anything you need or want on your computer.

You were never talking to HP Support.

HP doesn't sell you $500 (or $5000) software to help with printer software of printer issues.

No legitimate company does this, in fact. 

Vermin are an industry wide problem.

Yes...

Unfortunately, you were scammed.

Your computer was never full of bugs.

If you can do so, uninstall whatever they (or you) installed onto your computer.

Follow up with a deep scan using your own best security software to try and eradicate any additional malware or monitoring software.

Windows Defender comes with Windows and does a pretty good job -- use that if you don't have other.

===========================================

What happened?

If you were wandering around on the Internet, you might have landed almost anywhere.

The really sneaky rats can spoof entire websites.

There are thousands of sites that are in business to take your money and sell you stuff you don't need or want.

Get Help --

You could try reporting the incident to your Bank -- see if they will reverse the charges for you.

Report the incident to the authorities!

=== --- === --- === --- === --- ===

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

Reminders – READ

Do not trust Tags or information added to Community Posts that direct you to contact a phone number, email, chat, or social media.

HP Support does not use Community "Tags" and does not promise help if you would just hand out a credit card number.

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Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not just hand out your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

HP Support, Products, and Sites

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink - HP Instant Ink Support - Website 
• HP Instant Ink Support:  HP Instant Ink Support
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

Do not be a victim.

Stay vigilant.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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OR

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