cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
kiss273
Level 1
10 4 0 0
Message 1 of 8
480
Flag Post

Solved!

I bought a used desktop Product #L9K8AA#ABA Hp, and I need a system recovery disc

HP Recommended

I recently purchased a hp desktop slims line computer, model 450-a24, and it came completely blank.  I need a recovery program disc.  Can anyone help?

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
142,507 66,071 22,312 34,329
Message 2 of 8
Flag Post
HP Recommended

Hi:

 

You can reinstall W8.1 for free...Here's how...

 

Clean install W8.1 by downloading the plain W8.1 64 bit ISO file from the link below, using another working Windows PC.

https://www.microsoft.com/en-us/software-download/windows8ISO

Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a DVD or USB flash drive so that it is bootable.

Or you can use a free utility such as Rufus to make the ISO file bootable.

After W8.1 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Slimline-400-Desktop-PC-series/7843175/model/778...

 

Or you can order a USB recovery drive for your PC from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-Slimline-450-a00-Desktop-PC-series/7843175/model/7784248/...

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7
Paul_Tikkanen
Level 21
Level 21
142,507 66,071 22,312 34,329
Message 2 of 8
Flag Post
HP Recommended

Hi:

 

You can reinstall W8.1 for free...Here's how...

 

Clean install W8.1 by downloading the plain W8.1 64 bit ISO file from the link below, using another working Windows PC.

https://www.microsoft.com/en-us/software-download/windows8ISO

Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a DVD or USB flash drive so that it is bootable.

Or you can use a free utility such as Rufus to make the ISO file bootable.

After W8.1 installs, you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Slimline-400-Desktop-PC-series/7843175/model/778...

 

Or you can order a USB recovery drive for your PC from HP at the link below...

 

https://support.hp.com/us-en/mediaorder/HP-Slimline-450-a00-Desktop-PC-series/7843175/model/7784248/...

Was this reply helpful? Yes No
kiss273
Author
Level 1
10 4 0 0
Message 3 of 8
Flag Post
HP Recommended

After struggling for weeks with HP, you have made my day.  I could not get a straight answer from them....and it's their computer.  Thank you again.  Kissable273@hotmail.com

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
142,507 66,071 22,312 34,329
Message 4 of 8
Flag Post
HP Recommended

You're very welcome.

Was this reply helpful? Yes No
kiss273
Author
Level 1
10 4 0 0
Message 5 of 8
Flag Post
HP Recommended

Hi Paul thank you for replying so quickly.  Only problem I have now is the link you sent me to order a thumb drive from HP for Model 450-100 Desktop states BAD REQUEST (recovery disc).  What I'm trying to restore is a Model 450-24 HP Desktop.  Can you send me the correct link.  I've tried repeatedly from Hp to get this help and they are ignoring me....lol   Thank you again.

 

kiss273

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
142,507 66,071 22,312 34,329
Message 6 of 8
Flag Post
HP Recommended

Hi:

 

When I click on the link I posted the other day, it provides the correct model number.

 

USB-Windows 8.1 64-bit Recovery Kit

System Recovery Kit for Consumer Desktop

Price shown on next step

1. Customer information

* Required fields

Product Information
Product name:
HP Slimline Desktop - 450-a24
Serial Number  * 
Was this reply helpful? Yes No
kiss273
Author
Level 1
10 4 0 0
Message 7 of 8
Flag Post
HP Recommended

Thanks Paul, I ordered the Recovery Disc today.   I'm keeping my fingers crossed that it will solve my problem.  Thank you for all our help.

 

Kiss273

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
142,507 66,071 22,312 34,329
Message 8 of 8
Flag Post
HP Recommended

Anytime.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation