I can not turn on the windows firewall

[kjl51]

Product : QW806AA#ABA

[kjl51]

 I have been using AVG. I have uninstalled all  that. Now when I check system security it says that firewall is off. I try to turn it on but can't. When I click on get recommended settings it does nothing. When I click on recommended settings it does nothing. I don't know how to get windows firewall on.

[praveen196]

@kjl51 Welcome to HP Community!

I understand that you are unable to turn on the windows firewall.

Do not worry. I will try to fix the issue.

In order to update to Windows 8.1 :

- please, ensure your computer mode has drivers for Windows 8.1  (you may wish to post your HP computer model)

- ensure that Win 8.1 is supported (not only Win )

To upgrade to 8.1, this needs to be done via Windows Store but as Metro application, it has several pre-requirements to update to Windows 8.1, some are:

- All Windows Updates prior to Win 8.1 must be applied

- Firewall needs to be enabled.

The most common reason for Windows Firewall (http://en.wikipedia.org/wiki/Windows_Firewall) to be disabled (automatically, not because of the user)   is virus/malware infection due to corruption,   and the second one is Windows corruption.

Please, read these instructions -> http://support.microsoft.com/kb/2617842  and follow the official instructions to fix the Windows Firewall.  In addition to Microsoft Safety scanner that is offered there, I suggest you also scan with:

• SurfRight  HitmanPro  -> http://www.surfright.nl/en/hitmanpro/
• McAfee Stinger -> http://www.mcafee.com/us/downloads/free-tools/stinger.aspx  ,  http://www.mcafee.com/us/downloads/free-tools/how-to-use-stinger.aspx with GTI level set to High
• Dr Web CureIT -> http://www.freedrweb.com/cureit/?lng=en

If infection is found, follow the instructions to clean it. Then, continue with the steps/methods in the Microsoft KB article:

http://support.microsoft.com/kb/2617842 

Once the firewall is fixed, go to Control Panel -> Windows Updates, download/install all updates and restart.

Then, you could try to upgrade to Windows 8.1

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!