I have been using AVG. I have uninstalled all that. Now when I check system security it says that firewall is off. I try to turn it on but can't. When I click on get recommended settings it does nothing. When I click on recommended settings it does nothing. I don't know how to get windows firewall on.
I understand that you are unable to turn on the windows firewall.
Do not worry. I will try to fix the issue.
In order to update to Windows 8.1 :
- please, ensure your computer mode has drivers for Windows 8.1 (you may wish to post your HP computer model)
- ensure that Win 8.1 is supported (not only Win )
To upgrade to 8.1, this needs to be done via Windows Store but as Metro application, it has several pre-requirements to update to Windows 8.1, some are:
- All Windows Updates prior to Win 8.1 must be applied
- Firewall needs to be enabled.
The most common reason for Windows Firewall (http://en.wikipedia.org/wiki/Windows_Firewall) to be disabled (automatically, not because of the user) is virus/malware infection due to corruption, and the second one is Windows corruption.
Please, read these instructions -> http://support.microsoft.com/kb/2617842 and follow the official instructions to fix the Windows Firewall. In addition to Microsoft Safety scanner that is offered there, I suggest you also scan with:
Once the firewall is fixed, go to Control Panel -> Windows Updates, download/install all updates and restart.
Then, you could try to upgrade to Windows 8.1
Keep us posted,
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