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Nosepiste
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Message 1 of 2
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I can't RESET my PC Windows 10

HP Recommended
Hp OMEN PC 880-175nf
Microsoft Windows 10 (64-bit)

Hi guys, i can't reset my PC,

When i do ALL for reset my PC, after to restart i had this message : A problem occurred during reset, nothing changed.

What i need to do ??
And i want reset because my PC sometimes freezing and i can't DO NOTHING, only shutdown by button
The problem i can see with "eventvwr.msc" 
Is CatRoot2
Catalog Database (2196,D,35) Catalog Database: Le fichier de mappage de vidage « C:\WINDOWS\system32\CatRoot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb.jfm » sera supprimé. Motif : ReadHdrFailed.

I tryed all for RESET
With Windows settings
HP Recovery manager

but nothing please help me fast, thanks !
Nos.

1 REPLY 1
Fanordi
Level 12
996 991 108 193
Message 2 of 2
Flag Post
HP Recommended

Hello, first do you have tried to repair Windows?? For this you can enter "cmd" in your Windows search bar, and right clic in "command prompt" for execute in administrator. Enter this command and tell me result:
DISM /Online /Cleanup-Image /RestoreHealth

 

For the reinstallation, do you have tried with the option to delete all your datas, or just keeping your datas?? And do you have a Recovery Media to try?? 

If any work you can execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

For more information about HP Hardware Diagnostics please see this: 
https://support.hp.com/us-en/document/c03467259

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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