I can’t access, it keeps asking me for a password in a blue screen

Ottoman23 · ‎02-05-2020

Blue screen asking for a password, I don’t know the password

WAWood · ‎02-05-2020

I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

Here is a link to a page with contact information by country: https://support.hp.com/us-en/contact-hp?openCLC=true
The U.S. main number for HP Support is 800-752-0800.

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I am a volunteer and I do not work for, nor represent, HP