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Locked

‎11-11-2021 11:12 AM

HP Recommended
Product: 34B12EA ACQ
Operating System: Microsoft Windows 10 (64-bit)

My pc can't start because I need to enter my Bitlocker recovery key and I can't find the key on my Microsoft account when I try to register my device, my serial number is not recognized 

1 REPLY 1

‎11-11-2021 12:23 PM

HP Recommended

@RebaoneMotlhabi 

Since you apparently did not use the Bitlocker Management function to export your key, the following is all you can try at this point:

https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-6b71ad27-...



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