I can't perform a full restore.

[Hayley7989]

Hi, I accidently switched my computer off at the wall mistook which plug i was switching off, when I turned it back on the screen was black it took a few minutes but eventually my log in screen appeared, I logged in and it took a few minutes for my desktop to load again screen was black and the applications were on my screen but i couldn't access any them. The only thing I could access was the HP support assistant which I have 12 updates some are important ones like HP connection optimizer and HP PC hardware diagnostics UEFI. When I'm clicking to download them I am getting stuck on creating a restore point it's not moving at all. I literally cannot download anything. I've tried all of the different help on the support assistant like pressing the different F keys and so on  to get my computer back up and running but I am now at a loss. I don't know what else to try. If anybody has any idea or have had a similar issue and can give me some insight would be much appreciated. 

Thank you 

[Lil_Boy_Blue]

Hi

I would ensure W10 Fast Start Up is disabled.  Shut Down and attempt to reboot in safe mode.

https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

Try the method again with HP Support Assistant.

Ensure you have Recovery Media and Backups created.

If in doubt please ask.