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‎12-03-2024 03:17 AM

HP Recommended
Product: HP DeskJet 2710e All-in-One Printer
Operating System: Microsoft Windows 11

printer don;t print my document?

Category:
1 REPLY 1

‎12-04-2024 02:13 PM

HP Recommended

Hi @USER20241406185,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP DeskJet 2710e All-in-One Printer isn’t printing your document, here are some troubleshooting steps to help resolve the issue.

 

Check Printer Status

  • Power and Connection:
    • Ensure the printer is turned on and connected to the same WiFi network as your device.
    • Check for error messages or blinking lights on the printer's display.
  • Paper and Ink:
    • Ensure there is paper in the tray and the ink cartridges have sufficient ink.

Check the Print Queue

On Windows:

  • Go to Control Panel > Devices and Printers.
  • Right-click your printer and select See what's printing.
  • Clear any stuck print jobs by right-clicking them and selecting Cancel.

On Mac:

  • Go to System Preferences > Printers & Scanners.
  • Select your printer, then click Open Print Queue.
  • Clear any stuck print jobs.

Ensure the Printer is Set as Default

  • On Windows:
    • Go to Settings > Devices > Printers & Scanners.
    • Click on your printer and select Set as default.
  • On Mac:
    • Go to System Preferences > Printers & Scanners.
    • Right-click your printer and select Set as Default Printer.

Check Printer Driver and Software

  • Make sure the HP Smart app or HP printer software is installed and up-to-date.
  • If needed, download the latest drivers from the HP support website.
Raj_05
HP Support Community Moderator
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