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Jamesdrican
New member
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Message 1 of 2
147
Flag Post

I can't remember my password and I no longer have the email or phone associated with that account

‎08-24-2020 11:36 PM

HP Recommended
Product: Pavillion 23-b390
Operating System: Microsoft Windows 8.1 (64-bit)

It's a HP Pavilion all-in-one PC 23– b390 I've had the computer in storage for a while and I just pulled it out I no longer have the password or the email address associated with the account how do I unlock my computer?

1 REPLY 1
BiancaS
Moderator
Moderator
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Message 2 of 2
Flag Post

‎08-25-2020 06:11 AM

HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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