I cannot use the keyboard in Bitlocker mode.

[Vinh2007]

My HP laptop runs on a 9th-generation Intel chip. On August 30th, a BitLocker notification appeared requesting a passcode, but my keyboard was unresponsive to letters, numbers, or even the Esc key.

[Bill_To]

Greetings,

That's unusual.

You need keyboard function to enter the BitLocker recovery key.

Have you tried: shutting down and restarting your PC to see if you can access the HP UEFI startup menu by repeatedly tapping the "ESC" key?

Try an external keyboard to see how it goes.

Do you have the BitLocker recovery key?

Regards

[Vinh2007]

I have the Bitlocker recovery code, but I still can't use the Esc key or the external keyboard.