I cant install APPs on my desktop computer

[mcooper131416]

I just recently purchased a HP - Pavilion 27" Touch-Screen All-In-One - Intel Core i7 - 12GB Memory - 256GB Solid State Drive - Snowflake White from Best Buy a few months ago. 
I haven't had any issues with until yesterday.

My daughter tried downloading a game from the Microsoft store and it showed as "downloading" but it never actually downloaded. When I went to the start button it would show in my task bar as downloading but noting happened. The next day (today) it was doing the same thing. So I uninstalled it and tried to download it again, but this time nothing happened. I also tried downloading the WhatsApp and I would click "install" and after a few hours I came back to check it out and it didn't download. I typed in "WhatsApp" on my task bar and it popped up and says "install app" and when I click on it it takes me to the Microsoft store and says "you own this app" but its not letting me click on the app and its not even showing in my start screen unless I search for it. 
Whats going on? Why cant I download any apps? I paid a lot of money for this computer for it not to be working already. 
I am leaving to go on a cruise tomorrow and I would like to have the WhatsApp downloaded so I can video chat with my kids

[Riddle_Decipher]

@mcooper131416 Welcome to HP Community!

Are you not able to download from Windows store alone or is it other contents from different websites as well?

If its only windows store, here's what you need to do:

1] Windows Firewall is disabled

It seems like, if the Windows Firewall is disabled, you will not be able to install the application from Windows Store. So the first thing you have to check is whether the Windows Firewall is turned off or not. To access type in Firewall in Start Search, and click on the result to open it. You could also navigate it as follows – Control Panel\All Control Panel Items\Windows Firewall. Here you have to make sure that it is turned on.

If some strange reason you’re unable to turn on Windows Firewall, open Services Manager and check if the Windows Firewall service is stopped. Type services.msc and click on Services, and look for Windows Firewall. Now make sure that the service is set to Automatic and Started.

2] Incorrect Date & Time

If you have incorrect Date and Time set on your computer, you’ll have issues installing applications from Windows Store. You may even receive a message:

The time setting on your PC might be incorrect. Go to PC settings, make sure the date, time, and time zone are set correctly, and then try again.

So make sure you have the correct date, time. You can change it from Regional Settings from the Control Panel.

3] Licensing on Windows Store is not synced

If the licensing on the Windows Store is not synced properly, you will not be able to install apps on your Windows computer. To manually sync it:

• Go to Windows Store
• Press Windows Key + C
• Open  Settings
• Select App Updates
• Sync Licenses

Now reboot the system and try to download again.

4] Change your Internet connection and see

Change your Internet connection and see. For some strange reason, this has been known to help. So if you are using a cabled broadband connection, use a WiFi and see – or vice versa.

5] Reset Windows Store cache

You may reset your Windows Store cache and then try to download or install the app.

5] Run the Troubleshooters

The Windows 10 Store Apps Troubleshooter is a great built-in tool from Microsoft which can help you with apps installation problems. You may want to run that and see if that helps. This automated tool will help you if your Windows 10 Store is not working.

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.