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Locked

‎07-24-2021 03:23 PM

HP Recommended
Product: HP All-in-One 20-c020

I did a restore back to factory settings but now I can't activate Windows. Error code 0xC004C003Screenshot (9).png

Category:
1 REPLY 1

‎07-24-2021 03:47 PM

HP Recommended

Hi:

 

The product specs for your PC indicate that it came with W10 Home.

 

HP All-in-One - 20-c020 (ENERGY STAR) PC Product Specifications | HP® Customer Support

 

Your screenshot shows that you are trying to activate W10 Enterprise.

 

You would need to reinstall your W10 Enterprise product key in order to activate the installation.

 

Otherwise, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall the original W10 Home OS, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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