@grsspirit Welcome to HP Community!
Please provide the product number. So, that we can check the specification of your computer.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
http://support.hp.com/us-en/document/c03754824
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
