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Locked

‎10-16-2023 09:19 PM

HP Recommended
Product: HP ProBook 640 G2 Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (32-bit)

Good morning. 

Good morning. My computer has been stuck in automatic repair preparation mode or blue screen for over 2 weeks. We tried to redo the Windows 10 system because it had a lot of bugs. However, I can't do it because the computer doesn't read USB sticks. In addition, I cannot access the BIOS because I do not know its password which is requested. I've been going around in circles ever since and I'm at the end of my rope, overwhelmed and I'm sad not to find a solution and that saddens me. Please help me!!! Help! 

Category:
1 REPLY 1

‎10-17-2023 11:45 AM

HP Recommended

Hey @Lisaro_Brandy,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

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