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Locked

‎05-27-2020 11:15 AM

HP Recommended
Product: HP Pavilion Desktop - 570-p013wb

I forgot my password so I can’t log in I turned off my desktop and kept tapping f11 but this I what it says 

 

recovery 

your pc device needs to be repaired....

 

and when I click on the options it fails and take me back to that screen. 

and there is no trouble shoot option.

1 REPLY 1

‎05-27-2020 11:34 AM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

This topic is going to be locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

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