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HP Recommended
HP All-in-One - 20-c023w (ENERGY STAR)
Microsoft Windows 10 (64-bit)

My HP All-in-One - 20-c023w (ENERGY STAR) got a new ssd and I am having issues on starting up the PC it shows the info of the hardware and bios versions and all that, then immediately it pops up there's a hdd error. so I go into the bios and run the hdd tests, and it passes, the tests. So I exit the test menu and it boots up and I go on and enter my password, and sometimes it freezes on the welcome sign while loading, other times it'll go to the normal desktop screen then I can't open anything not even device manager, nothing. My mouse still registers momentarily then the screen either goes black or I get a bsod and a critical process died message. I thought it may be my Windows 10 may be corrupted so i have my cousin make me a new media tool with a spare USB. I went to reinstall windowless 10 fresh. I get to the setup screen and it now says that my SSD can't have the OS installed onto it. I go to cmd program and my SSD says it's a raw filesystem? I'm not sure what that means but I can't figure put how to use diskpart to change it back to my primary hdd so I can put a fresh install of 10 back on it and only add one program at a time, but I want this darn thing to get back to operating like normal first. I hope this isn't confusing people. It's driving me nuts

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

See if this works...

 

Boot from the installation media and when you get to the part of the installation that asks, 'Where do you want to install Windows,' run the diskpart utility to clean the disk.

 

  1. Press Shift+F10 from inside Windows Setup screen to open a command prompt window.
  2. Type diskpart and press the Enter key.
  3. Type list disk to find your disk number.
  4. Type select disk (e.g., select disk0) to choose the disk you want to format.
  5. Finally, type clean to wipe the disk completely.
  6. Exit diskpart and install Windows.

View solution in original post

3 REPLIES 3
HP Recommended

See if this works...

 

Boot from the installation media and when you get to the part of the installation that asks, 'Where do you want to install Windows,' run the diskpart utility to clean the disk.

 

  1. Press Shift+F10 from inside Windows Setup screen to open a command prompt window.
  2. Type diskpart and press the Enter key.
  3. Type list disk to find your disk number.
  4. Type select disk (e.g., select disk0) to choose the disk you want to format.
  5. Finally, type clean to wipe the disk completely.
  6. Exit diskpart and install Windows.
HP Recommended

Omfg thank you so much that solves half my issues immediately the other half will be trial and error with hopefully not many errors. Again thank you the command prompt idea was genius I had never considered that you could pull the prompt up in the installation process. 

HP Recommended

You're very welcome.

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