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‎04-11-2020 04:23 AM

HP Recommended
Product: HP Eliteone800 G5
Operating System: Microsoft Windows 10 (32-bit)

hi everyone,

i am really struggling. I have a brand new computer and i am trying to set up wifi from by non-wired broadband service. I keep getting the request to connect the ethernet, however, there is no access to an ethernet where the computer is being set up. can someone please help me. 

6 people had the same question
3 REPLIES 3

‎04-11-2020 07:10 AM

HP Recommended

See my other reply.  

23 desktops match which one is yours?


Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

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‎05-21-2020 10:28 AM

HP Recommended

I have the same problem. I would appreciate advice please. The details are:

ELITEONE 800 G5 23.8

Model  TPC-Q054-23
OS Windows 10

 

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‎06-20-2020 03:17 AM

HP Recommended

Hi, 

You'll need to buy a Wireless USB Adapter & plug it into a USB Port on your AIO computer in order to connect it to your broadband service through WiFi. 

However, initial setup of your new AIO PC would need to be completed by having it connected to a LAN cable before this step.

The other & more expensive option is to buy a power line adapter.  

https://www.cnet.com/news/top-five-power-line-adapters-when-wi-fi-fails-you/

Hope this helps!

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