I have a HP stream 14 laptop

[Nadia246]

I have a HP Stream 14 inch Laptop Intel Processor N4120 4GB RAM 64GB eMMC Pink (12-mo. Microsoft 365 included) and it won’t turn on but when I charge it the light turns on but if I press the power button the power light blink long first and then it blink short and I don’t want to buy a new one since i bought this not too long ago how do I fix it at home or with no paying 

[A_Gayathri]

Hi @Nadia246,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Stream 14-ax000 laptop isn’t turning on and the power light blinks in a specific pattern, it usually indicates a hardware issue. Here are some troubleshooting steps you can try at home: 
 

Perform a Hard Reset:

• Disconnect the power adapter.
• Remove any external devices (USB drives, external keyboards, etc.).
• Press and hold the power button for 15-20 seconds to discharge any residual power.
• Reconnect the power adapter and try turning the laptop on again.

Check the Battery and Power Adapter:

• Ensure the power adapter is securely connected to both the laptop and the power source.
• If possible, try using a different power adapter compatible with your laptop to rule out issues with the adapter.

Inspect the Battery:

• If the laptop has a removable battery, remove it and then try powering on the laptop with just the power adapter connected. If it turns on, the battery may need replacement.
• If the battery is non-removable, skip this step.

Test the AC Adapter and Power Source:

• Plug the power adapter into a different outlet to make sure the problem isn’t with the power source.

Check for External Display Issues:

• Connect the laptop to an external monitor or TV to see if it’s a display issue rather than a power issue.

Examine the LED Blink Code:

• The blink pattern you described could be a diagnostic code. Refer to the HP documentation or support website to identify what the blink pattern indicates.

Perform a BIOS Recovery:

• If the laptop appears to be powering on but not booting, try performing a BIOS recovery by following these steps:
  • Disconnect the power adapter.
  • Press and hold the Windows key + B key, then press and hold the power button for 2-3 seconds.
  • Release the power button but keep holding the Windows key + B key until the BIOS recovery screen appears.

Refer to this document: HP Stream 14-ax000 Laptop PC User manual

I hope this helps. 

Take care and have a good day.

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