I have a new HP Pavillion Desktop Pc, and I keep getting a blue screen

[Melody5]

I keep getting  the following , your device ran into a problem and needs to restart.We are just collecting some error info, and then we'll restart for you.  It never restarts. The stop code: CRITICAL PROCESS. DIED

[Bill_To]

Greetings @Melody5 

You should return the PC ASAP if you see this error displayed at startup on a brand new HP PC. You may have to contact HP Support if the return/exchange period has elapsed.

Is this happening out of the box? Or did you do the initial Windows setup routine?

Did you update drivers or install any new hardware? Remove the new hardware.

The error is a Windows stop code. You should be able to check your PC's hardware as follows:

Disconnect unnecessary peripherals.

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

Let the Forum know how it goes.

[Melody5]

Bill, thankyou for you help.  I have only had my computer for about two weeks.  It seems to be running well now, but I am keeping your lnformation if it acts up again.