I have a new desktop and I cannot login as I forgot PIN and the Face ID is not working due to light

[D64T]

I have a new desktop and cannot log in as I forgot my pin and used face id but that will not work i am not sure if the camera isnt working it did pop up to say light issue now it wont work at all 

I would be very grateful of any suggestions 

[sandytechy20]

@D64T

Welcome to the HP support community.

I understand that you are unable to log in to your computer, I am glad to assist you

What type of account have you created? Is it a Microsoft account or Local account. If it's a Microsoft account

How are you connected to the internet? Is it Wireless or Wired. If it's wireless can you try to connect using Wired (Ethernet connection)

Recommend you restart your computer. 

On the login screen, to the bottom right-side of the screen, you will have a network icon. 

Check if you are connected to the internet. 

If you are connected to your network, disconnect the connection and then try to login. 

If you are still unable to login, shutdown the computer. 

Wait for a minute. 

Turn the computer On and keep tapping F11 repeatedly to enter Recovery Manager and perform a system restore to a date when you were able to login fine. 

Please refer to this HP Article for assistance in performing a system restore. 

If the issue persists, let's try this first: Use the HP Guided Solution: Can't sign into Windows

Microsoft account:

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. See the Microsoft password reset page to reset your password: Click here

Local account:

Use the following link to reset the password for your local account: Windows 10: HP PCs - Change or Reset the Computer Password (Windows 10)

If there are no other accounts with Administrator rights, you do not have a password reset disk, try these other options:

You can perform an HP System Recovery to completely erase all files, including password information, and go back to the way the system was when it was first purchased. For more information, see HP Guided Solution - Performing an HP System Recovery.

If you haven't created a set of recovery media, then I would suggest you to obtain recovery media - Here's what you need to know about obtaining a recovery media for yourself: Click here

Let me know how it goes.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.