I have an issue with PC stuttering, whenever this happens audio also glitches

[Hydrathos]

My desktop has randomly started to have random stuttering/lag. Games frequently drop to 30 fps and audio glitches at the same time. When i open OMEN Gaming Hub and try to access a feature like the network booster, I see this is unavailable because of a Realtek Device Error. Desktop makes me resolve the issue by redownloading/updating to the newest version of the Realtek Device and then rebooting, when I dont reboot and use the desktop the issue is the same, but when I do reboot the desktop keeps stuttering/lagging and when I navigate back to where I had to reinstall/update the driver the same option is there again like nothing happened.

[Bill_To · Accepted solution]

Hi @Hydrathos 

This possibly sounds like a hardware problem.

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run system and component tests to confirm: a drive problem, a memory problem, or other component problem. Run extensive tests.

If hardware tests pass you might want to reset Windows. You would have to backup data before doing a Windows reset. A failed Windows reset or Windows refresh could point to hardware.

An undetected hardware problem (possible power supply problem or something else not detected by HP Diagnostics) would still be on the table if a Windows reset or refresh does not fix the problem.

And, a Realtek problem could be the network controller which might be causing graphics problems and audio problems if you are seeing this only when playing games online.

Regards

[Hydrathos]

Thank you for your reply, now that my PC isn’t able to start up at all due to system temperature (90D)

I am not able to run any tests/checks, so I think because of this that its safe to assume this is definitely a hardware problem

[Bill_To]

Hi @Hydrathos 

My pleasure.

A heat problem will cause this.

This is usually a CPU or graphics card problem. It could also be a system board problem.

Regards