• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-20-2020 11:17 AM

HP Recommended
Product: HP 300 Touchsmart

My original HP TouchSmart 300-1020, which I bought new in 2011 with repair discs included, has died of motherboard issues. I have bought a  refurbished replacement that does not include an OS. It is registered and has Windows 10.

How do I get it to read the repair discs when it does not appear to have a driver to read DVD's but will play music? Thank you in advance for any assistance.

3 REPLIES 3

‎01-20-2020 05:19 PM

HP Recommended

@daddy62 

You said the refurb does not have an OS but then you said it has Win10.  So which is it?

 

Also you said it does not have a DVD driver -- you mean DVD drive?



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎01-23-2020 05:18 AM

HP Recommended

I sent more details but did not get a workable answer yet. Thank you.

Was this reply helpful? Yes No

‎01-23-2020 08:34 AM

HP Recommended

@daddy62 

You said you "sent more details" -- but you did not answer my questions or provide any more info on this thread.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.