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‎01-20-2020 11:17 AM

HP Recommended
Product: HP 300 Touchsmart

My original HP TouchSmart 300-1020, which I bought new in 2011 with repair discs included, has died of motherboard issues. I have bought a  refurbished replacement that does not include an OS. It is registered and has Windows 10.

How do I get it to read the repair discs when it does not appear to have a driver to read DVD's but will play music? Thank you in advance for any assistance.

3 REPLIES 3

‎01-20-2020 05:19 PM

HP Recommended

@daddy62 

You said the refurb does not have an OS but then you said it has Win10.  So which is it?

 

Also you said it does not have a DVD driver -- you mean DVD drive?



I am a volunteer and I do not work for, nor represent, HP
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‎01-23-2020 05:18 AM

HP Recommended

I sent more details but did not get a workable answer yet. Thank you.

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‎01-23-2020 08:34 AM

HP Recommended

@daddy62 

You said you "sent more details" -- but you did not answer my questions or provide any more info on this thread.



I am a volunteer and I do not work for, nor represent, HP
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