cancel
Showing results for 
Search instead for 
Did you mean: 
DJBKLA
New member
4 3 0 0
Message 1 of 9
380
Flag Post

I have error code 0xc0000098, I need recovery CD

HP Recommended
Pavilion 23 ALL IN ONE 23-B244
Microsoft Windows 8.1 (64-bit)

Hi

I have error code 0xc0000098 on HP Pavilion al in one and I don't have any recovery cd or usb. What do I do? How can I get the recovery CD? I want to rest back to factory settings and cant even do that. 

8 REPLIES 8
Paul_Tikkanen
Level 21
Level 21
134,981 124,337 20,690 31,777
Message 2 of 9
Flag Post
HP Recommended

Hi:

 

HP no longer sells recovery media for that model series.

 

You can still order W8 recovery media from this vendor at the link below.

 

http://www.computersurgeons.com/p-23699-windows-8-64-bit-13am2ar8602-recovery-kit-e1l99av-usb-for-hp...

 

You can also clean install W8.1 for free by using the W8 product key in your PC's BIOS.

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'Standard.'

 

334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8 key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or USB flash drive so it is bootable.

 

Then you can install the available drivers and software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-23-b200-All-in-One-Desktop-PC-series/53...

Was this reply helpful? Yes No
savvy2
Level 7
1,432 1,383 40 124
Message 3 of 9
Flag Post
HP Recommended

so F11 fails>

did you read the manual first.

the chapter called RECOVERY .

tells you what to do and how.

modern HP , have recovery in the HDD in the HP recovery partition, (back to day 1 new OS HP)

that?

if the  HDD was not molested, (means alien OS installed) then it works if not , not.

did PC come new with 8.1? 7 year old PC I see.

i guess this PC has no , DEAD OS NOW, recovery partition.

all HP has is this a video, and no real service manual at all.

https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=system-recovery

 

 

NO warranty answers by me.
Was this reply helpful? Yes No
savvy2
Level 7
1,432 1,383 40 124
Message 4 of 9
Flag Post
HP Recommended

or upgrade to w10

many a PC with w8 upgrade for free, all do for  30 days, but many are now free to upgrade w8 to 10 (MS rules not mine)

 

 

NO warranty answers by me.
Was this reply helpful? Yes No
Prométhée
Level 16
Level 16
6,098 6,026 667 2,473
Message 5 of 9
Flag Post
HP Recommended

Hello
I'm not good enough in English
but there are solutions in order to repair easily, without having to reinstall everything
I can just give you some links so if it's too complicated someone here might be able to help.

https://www.kapilarya.com/fix-windows-10-master-boot-record-corrupted

https://www.partitionwizard.com/disk-recovery/0xc0000098.html

 

 

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ?  Click on the yes button



Desktop-Knowledge-Base
Was this reply helpful? Yes No
DJBKLA
Author
New member
4 3 0 0
Message 6 of 9
Flag Post
HP Recommended

Thanks, This hp has windows 8.1

Does this method wok with 8.1 too?

Was this reply helpful? Yes No
Prométhée
Level 16
Level 16
6,098 6,026 667 2,473
Message 7 of 9
Flag Post
HP Recommended

Hello @DJBKLA 
If you mean what I said, normally yes ..
But I invite you to do research with google, being in France, I probably do not have the same results, so I mainly have solutions in French ..
I can't guarantee you anything, but there are several people who have solved this problem like this ..
If it can avoid a complete reinstallation, I think it's worth a try!

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ?  Click on the yes button



Desktop-Knowledge-Base
Was this reply helpful? Yes No
DJBKLA
Author
New member
4 3 0 0
Message 8 of 9
Flag Post
HP Recommended

Thank You

Was this reply helpful? Yes No
DJBKLA
Author
New member
4 3 0 0
Message 9 of 9
Flag Post
HP Recommended

Thanks

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation