• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-17-2026 07:41 PM

HP Recommended

I’ve forgotten my password 

2 REPLIES 2

‎01-19-2026 08:47 AM

HP Recommended

Hi @sandylee74 

 

Welcome to the HP Support Community! Thanks for posting your query! 

 

We're here to help you get back up and running.

 

I understand—it can be stressful to be locked out of your device. Before we go into any recovery steps, let’s first narrow down the situation so we can guide you properly. Could you share a bit more detail about the setup?

  • Is this password for your Windows laptop login, or for something else (like BIOS, Wi‑Fi, or an online account)?
  • Which HP model are you using?
  • Do you sign in with a local account (just a username and password on the laptop) or with a Microsoft account (email address as the login)?
  • Have you noticed if the password prompt appears immediately at startup, or only when Windows has loaded?
  • Do you have any other accounts on the laptop that you can still access?

Once we know these details, we’ll be able to isolate whether this is a Windows login issue, a BIOS lock, or something else, and then walk through the most effective path forward.

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎01-20-2026 06:05 AM

HP Recommended
  • Serial number 

    MXL0043CM2

  • its when I login on the desk top  after I turn computer on
  •  
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.