cancel
Showing results for 
Search instead for 
Did you mean: 
Eagleraff
New member
2 1 0 0
Message 1 of 4
207
Flag Post

Solved!

I inherited an HP Slimline 270 . Can I erase the hard drive.

HP Recommended
HP Slimline 270

I inherited an HP Slimline 270 from a deceased brother. I do not have a pin nor a password. I don't want to access his files, I would like to erase the hard drive and start over. I could not find a recovery disk in his condo.

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,435 122,612 20,163 30,938
Message 4 of 4
Flag Post
HP Recommended

Your model PC appears to be supported by the HP cloud recovery tool.

 

With another working Windows PC, you can use that tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
132,435 122,612 20,163 30,938
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

That shouldn't be a problem and you can probably reinstall Windows for free.

 

What is the full model number or product number of the PC?

 

Use this guide to find that info...please don't post the serial number.  It is not necessary.

 

https://support.hp.com/us-en/document/bph07555

0 Kudos
Eagleraff
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Model # 270-p043w

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,435 122,612 20,163 30,938
Message 4 of 4
Flag Post
HP Recommended

Your model PC appears to be supported by the HP cloud recovery tool.

 

With another working Windows PC, you can use that tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation