• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-26-2020 04:49 PM

HP Recommended
Product: HP Slimline 270

I inherited an HP Slimline 270 from a deceased brother. I do not have a pin nor a password. I don't want to access his files, I would like to erase the hard drive and start over. I could not find a recovery disk in his condo.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-27-2020 08:11 AM

HP Recommended

Your model PC appears to be supported by the HP cloud recovery tool.

 

With another working Windows PC, you can use that tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-26-2020 04:52 PM

HP Recommended

Hi:

 

That shouldn't be a problem and you can probably reinstall Windows for free.

 

What is the full model number or product number of the PC?

 

Use this guide to find that info...please don't post the serial number.  It is not necessary.

 

https://support.hp.com/us-en/document/bph07555

Was this reply helpful? Yes No

‎03-27-2020 08:06 AM

HP Recommended

Model # 270-p043w

Was this reply helpful? Yes No

‎03-27-2020 08:11 AM

HP Recommended

Your model PC appears to be supported by the HP cloud recovery tool.

 

With another working Windows PC, you can use that tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the PC.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.