• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Compaq Elite 8300 Base Model Convertible Minitower PC

So I bought a Pc from my cousin last weekend and I reset it so it took a few hours for that, but when I came back to my pc I seen “

A configuration change was requested to enable, activate, clear, enable, and activate the TPM

This action will clear and turn on the computer's TPM (Trusted Platform Module)

WARNING: This request will remove any keys stored in the TPM

Press F3 to enable, activate, clear, enable, and activate the TPM

Press F4 to reject this change request and continue” and I’ve been trying to press F3 & F4 for almost a week now and nothings working. I have tried multiple USB keyboards, I’ve bought Ps/2 keyboard & mouse converters  which still didn’t work and at this point I have no clue what to do… any advice or insight will help.

1 REPLY 1
HP Recommended

Can you run diagnostics?

Tap the ESC key after powering on then press F2 to run diagnostics.?

Or press F10 to get into bios and disable TPM?

 

If no USB keyboards work then try clearing CMOS as described on page 3

 

 

Clearing CMOS
1. Turn off the computer and disconnect the power cord from the power outlet.
2. Remove the access panel.
3. On the system board, press and hold the CMOS button for 5 seconds.
4. Replace the chassis access panel and reconnect


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.