I'm trying to register a new desktop

[Bruce3844]

I'm trying to register a new HP desktop, but the web pages I try will not recognize the serial number I enter.  The web site "register.hp.com" seems to be off line and any other hp site I go to just says my serial number is invaled. I also can't find a phone number where I can get an HP representative. I have verified the serial on the sticker on the bottom of the desktop, the lable on the outside of the shipping box and the packing slip that was inside with the desktop, all are the same.

[VikramTheGreat · Accepted solution]

Hi @Bruce3844,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out, and I understand how frustrating this can be, especially when you're trying to register a new device and HP's website isn't cooperating.

Steps to Fix HP Serial Number Not Recognized:

1. Double-Check the Serial Number

Make sure you're entering the serial number exactly as shown:

• No extra spaces
• Use capital letters
• Avoid confusing characters (e.g., 0 vs O, 1 vs I)

You can also verify it using:

• HP Support Assistant (pre-installed on most HP devices)
• Command Prompt: Run wmic bios get serial number

2. Try the Correct Registration Page

The main HP registration page is: 🔗 https://register.hp.com

If that’s down or not working, try: 🔗 https://support.hp.com/us-en/register

3. Wait a Few Days

Sometimes, new devices take a few days or weeks to be added to HP’s backend systems. If your desktop was just shipped, this might be the case.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support