-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- I need to do a clean re-install of windows 10
Create an account on the HP Community to personalize your profile and ask a question
08-13-2020 09:43 AM
I need to re-install windows 10 on my pavillion 23-q014 but I don't have the disk, how do I do to get a copy of it?
Solved! Go to Solution.
Accepted Solutions
08-13-2020 10:11 AM - edited 08-13-2020 10:12 AM
Hi:
It appears that your PC originally came with W8.1 64 bit from HP.
https://support.hp.com/us-en/document/c04706825
You can clean install W10 for free by making bootable installation media using the media creation tool from the link below.
https://www.microsoft.com/en-us/software-download/windows10
Boot from the installation media, and after you select the correct version of W10 to install (W10 Home), you will be asked to enter a product key.
Select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet, since Microsoft has a record of your PC having previously being upgraded to W10.
Then you can install the drivers and available software from your PC's support page.
08-13-2020 10:11 AM - edited 08-13-2020 10:12 AM
Hi:
It appears that your PC originally came with W8.1 64 bit from HP.
https://support.hp.com/us-en/document/c04706825
You can clean install W10 for free by making bootable installation media using the media creation tool from the link below.
https://www.microsoft.com/en-us/software-download/windows10
Boot from the installation media, and after you select the correct version of W10 to install (W10 Home), you will be asked to enter a product key.
Select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet, since Microsoft has a record of your PC having previously being upgraded to W10.
Then you can install the drivers and available software from your PC's support page.
Didn't find what you were looking for? Ask the community