I need to do a clean re-install of windows 10

[Dinam]

I need to re-install windows 10 on my pavillion 23-q014 but I don't have the disk, how do I do to get a copy of it?

[Paul_Tikkanen · Accepted solution]

Hi:

It appears that your PC originally came with W8.1 64 bit from HP.

https://support.hp.com/us-en/document/c04706825

You can clean install W10 for free by making bootable installation media using the media creation tool from the link below.

https://www.microsoft.com/en-us/software-download/windows10

Boot from the installation media, and after you select the correct version of W10 to install (W10 Home), you will be asked to enter a product key.   

Select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet, since Microsoft has a record of your PC having previously being upgraded to W10.

Then you can install the drivers and available software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-23-q000-all-in-one-desktop-pc-series-to...

[Dinam]

Thank you so much Paul it did solve my problem!

[Paul_Tikkanen]

You're very welcome.