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- I need to do a clean re-install of windows 10

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08-13-2020 09:43 AM
I need to re-install windows 10 on my pavillion 23-q014 but I don't have the disk, how do I do to get a copy of it?
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08-13-2020 10:11 AM - edited 08-13-2020 10:12 AM
Hi:
It appears that your PC originally came with W8.1 64 bit from HP.
https://support.hp.com/us-en/document/c04706825
You can clean install W10 for free by making bootable installation media using the media creation tool from the link below.
https://www.microsoft.com/en-us/software-download/windows10
Boot from the installation media, and after you select the correct version of W10 to install (W10 Home), you will be asked to enter a product key.
Select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet, since Microsoft has a record of your PC having previously being upgraded to W10.
Then you can install the drivers and available software from your PC's support page.
08-13-2020 10:11 AM - edited 08-13-2020 10:12 AM
Hi:
It appears that your PC originally came with W8.1 64 bit from HP.
https://support.hp.com/us-en/document/c04706825
You can clean install W10 for free by making bootable installation media using the media creation tool from the link below.
https://www.microsoft.com/en-us/software-download/windows10
Boot from the installation media, and after you select the correct version of W10 to install (W10 Home), you will be asked to enter a product key.
Select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet, since Microsoft has a record of your PC having previously being upgraded to W10.
Then you can install the drivers and available software from your PC's support page.