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Dinam
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Solved!

I need to do a clean re-install of windows 10

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hp pavillion 23-q014
Microsoft Windows 10 (64-bit)

I need to re-install windows 10 on my pavillion 23-q014 but I don't have the disk, how do I do to get a copy of it?

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Paul_Tikkanen
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Hi:

 

It appears that your PC originally came with W8.1 64 bit from HP.

 

https://support.hp.com/us-en/document/c04706825

 

You can clean install W10 for free by making bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Boot from the installation media, and after you select the correct version of W10 to install (W10 Home), you will be asked to enter a product key.   

 

Select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet, since Microsoft has a record of your PC having previously being upgraded to W10.

 

Then you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-23-q000-all-in-one-desktop-pc-series-to...

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Paul_Tikkanen
Level 21
Level 21
134,121 124,288 20,516 31,517
Message 2 of 4
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HP Recommended

Hi:

 

It appears that your PC originally came with W8.1 64 bit from HP.

 

https://support.hp.com/us-en/document/c04706825

 

You can clean install W10 for free by making bootable installation media using the media creation tool from the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Boot from the installation media, and after you select the correct version of W10 to install (W10 Home), you will be asked to enter a product key.   

 

Select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet, since Microsoft has a record of your PC having previously being upgraded to W10.

 

Then you can install the drivers and available software from your PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-23-q000-all-in-one-desktop-pc-series-to...

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Dinam
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Thank you so much Paul it did solve my problem!

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Paul_Tikkanen
Level 21
Level 21
134,121 124,288 20,516 31,517
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You're very welcome.

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