I ordered hp recovery kit (USB) for my hp all-in-one desk top computer, however the recovery failed.

[Magstera]

Can someone please give a phone number i can talk to a live rep?  Thank you 

[TheUltraCube]

I'm unable to help with the phone number at the moment as I am not familiar with the website or HP Support.

But just wanted to mention for now that (in my case, might be different for you) clean-installing Windows 10 using a bootable usb made by the Microsoft Media Creation Tool worked a lot better for me (smooth window dragging, etc) than reinstalling through a HP Recovery USB.

If you do updates, all of your important software (HP Audio control, command center, etc etc) will reinstall anyway. So there's really no point in attempting to perform a HP Recovery, since all you'll end up with is a system that feels a lot slower and more bogged down and filled to the brim with OEM bloatware (once again, in my case, might be different for you) than simply a clean installation of Windows 10.

[Lingao]

Hello,

Thank you for your kind willing to help, sharing the experience. I did tried the way you mentioned - enabled the Legacy Boot, and boot from the USB Drive (Non-UEFI option), however the result was the same as I mentioned previously.

Today I received your second advice, thank you! Below I copied your letter in [], followed by my question/comment (in red😞

[I'm unable to help with the phone number at the moment as I am not familiar with the website or HP Support.]

The request for the phone number was not from me, but a new member.

[But just wanted to mention for now that (in my case, might be different for you) clean-installing Windows 10 using a bootable usb made by the Microsoft Media Creation Tool worked a lot better for me (smooth window dragging, etc) than reinstalling through a HP Recovery USB.]

I would definitely like to try this, just have some question (please see the paragraph below)

[If you do updates, all of your important software (HP Audio control, command center, etc etc) will reinstall anyway. So there's really no point in attempting to perform a HP Recovery, since all you'll end up with is a system that feels a lot slower and more bogged down and filled to the brim with OEM bloatware (once again, in my case, might be different for you) than simply a clean installation of Windows 10.]

I completely agree with your opinion. However suppose I can successfully download Window 10, make a bootable usb, and install it to my hp all-in-one computer, how can I get all required drivers to make the rest work (question to your words in Bold above)? Since a few days ago, I was surprised to receive an email from Stephan_So-Me an hp support agent, it says, "I regret to inform you that your unit has reached End of Support Life, which means that HP no longer has access to recovery discs, hardware or software for your system...." This makes me worry about drivers after installation of the OS.

[Lingao]

Hello, thanks for your thoughts, and you are definitely correct - when I looked back the BIOS, I found the BIOS version was updated in 2018, while I bought the machine in 2016 and have never sent it out for service! So the FB, Feature Bytes might have been modified by somebody, most probably hp through on line in some way, in which the recovery failure resulted. 

[Hernandezs]

Performing a system recovery or reset can resolve issues by returning WalmartOne your computer to a previous or original configuration. Confirm if other system recovery options work with your computer, and then order recovery media on CDs, DVDs, or a USB drive if necessary.

[K-Y-M_87]

I see this isn’t been updated. Did you ever find a fix? I’m stuck on the blue screen saying “the recovery attempt has failed.” I ordered the recovery kit from HP. Also, no parts have ever been repaired on my computer so I’m not sure what’s going on? 

[Lingao]

What is WalmartOne? I clicked it but got no response.

[Lingao]

No, I did not find a fix. Sorry to know you met similar problem. Wish you a better luck.