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Locked

‎06-27-2021 04:44 PM

HP Recommended
Product: HP Pavilion 500-023w
Operating System: Microsoft Windows 10 (64-bit)

I did a restore point reset from Windows 10 version 21H1 19043.1055 to my earliest restore point which was Version 2004 build 19041.1052. Windows failed to complete reset Leaving me with no rear USB 2.0 ports or audio output working, and it failed to boot past a gray screen. I now have most all restored except rear ports and audio. Intel (R) 6 Series/C200 USB Host controller failed to complete install drivers. In my efforts to get back, I set a power on password, and now I want to remove it. product ID#H5P66AA#ABA

1 REPLY 1

‎06-27-2021 04:53 PM

HP Recommended

hey @steveh521 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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