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HP Recommended
Prodesk 400 G4
Microsoft Windows 10 (64-bit)

When HP Audio Controls is installed my audio is very bad, is not high quality.

 

When I uninstall Conexant HD Audio (Which has the HP logo) and do a restart the audio is fine but after a few minutes HP Audio Controls and Conexant HD Audio is being installed automatically and my sound is being bad again.

 

How can I stop HP Audio Controls of being installed automatically?

 

I disabled the auto device installation from System properties but it doesn't work.

3 REPLIES 3
HP Recommended

If the sound quality is bad, then the issue could be hardware. However, after installing Conexant HD Audio, the sound output is low, then let me tell you, this controls the boosting of speakers. 
Few softwares or players boost the sound output by 400 %, however it would work like that for sometime only and then it damages the speakers. It could also void the warranty.

It is recommended to use HP Conexant HD Audio for best results.

 

Although I am an HP employee, I am speaking for myself and not for HP.
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HP Recommended

Hi

Try Getting teh latest drivers updated from HP Drivers Support web page for respective product

 

https://support.hp.com/in-en/drivers/selfservice/hp-prodesk-400-g4-microtower-pc/15292287

 

 

HP Recommended

I did but have the same problem.

 

Any other option?

 

Bought a new pc and don't have audio 🙂

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.