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‎05-14-2021 12:29 PM

HP Recommended
Product: HP ENVY All-in-One - 24-n014 (Touch)
Operating System: Microsoft Windows 10 (64-bit)

My ALL in one had a blue screen and now it cannot boot. I tried resetting it several times but it is not working. I did order a Recovery media (USB) last year, and I was able to reset the PC. BUt I lost the USB, I am trying to order a new one but the webpage is not allowing me to order a new USB Recovery. What should I do?

3 REPLIES 3

‎05-14-2021 12:36 PM

HP Recommended

Hi

try this

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

https://support.hp.com/us-en/product/hp-envy-24-n000-all-in-one-desktop-pc-series-touch/8499715/mode...

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎05-18-2021 11:42 AM

HP Recommended

Hi! I downloaded the HP Cloud Recovery tool, but when I enter the the Product number or serial number, it does not work. I do not have the Product ID. I tried to look it up but it seems that it is not working. This is the information that I have

 
Product Number: M9Z68AA
Serial Number: 3CR5380482
Date Added: 03/07/2020
 
Please can you help me find the Product ID? Thanks!
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‎05-18-2021 12:12 PM

HP Recommended

Unfortunately some models are not supported
If the computer can not receive the cloud recovery, you can use the microsoft media
Then retrieve the available drivers

https://www.microsoft.com/fr-fr/software-download/windows10

 

https://support.hp.com/us-en/drivers/selfservice/hp-envy-24-n000-all-in-one-desktop-pc-series-touch/...

 

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please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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