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‎08-07-2024 05:13 PM

HP Recommended
Product: HP Pavilion Desktop PC TP01-3000i (4M0J9AV)
Operating System: Microsoft Windows 11

I have a hp pavilion desktop pc tp01-3000i (4m0j9av) and my problem is "Inaccesible boot device".  I don't have a USB recovery drive or disk. I can only access the BIOS and this is the screen that appears. Please, can you help me ? thanks.

 

IMG_20240808_004913.jpg

Category:
1 REPLY 1

‎08-08-2024 05:29 AM - edited ‎08-08-2024 05:31 AM

HP Recommended

With the menu provided in the screenshot showing, press F2 to run Diagnostics routine.


Report back with the results.  If the hard drive is listed as missing or failed, it will need to have further testing and/or replacement.

 

FYI: that model PC is supported by the HP Recovery tool.

HP Cloud Recovery Tool (Windows 10 and 11)

The HP Cloud Recovery Tool is an application developed by HP.  It enables customers to access a digital download of their recovery media and create a bootable USB drive (Minimum 32GB) to recover their units back to factory status.

Download tool here  Microsoft Store

I'm not an HP employee.
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