IRQ test failed

[AZCanuk]

We are also experiencing freeze up's and when run diagnostics getting IRQ Test failure with 9G91VX-6GT91K-XD7X0K-88DP03 failure id code. The ROM Test aslo shows "failed"..

[Grzwacz]

Hi

The error code refers to a network card failure.

It could be a NIC or WIFI card failure.

Tom

[AZCanuk]

Would this happen when not using the NIC or WIFI?  It has locked up both when connected using Ethernet and also when not connected.

The laptop locks up and stays locked for 5 - 10 minutes then shuts down and does a restart. When powered back up, all desktop icons have been shuffled to the left side of the main monitor.

When go into Device Manager none of the Network adaptors listed show anything that might indicate they are having an issue.

Very frustrating!

[Grzwacz]

Hi

Device Manager shows driver problems.

A hardware failure may not appear as a problem in Device Manager.

The error code (9G91VX-6GT91K-XD7X0K-88DP03), when running HP Diagnostics, reveals a hardware problem.

Tom

[mdklassen]

> when run diagnostics, getting IRQ test failure.

> ROM test aslo shows "failed".

You're probably not old-enough to know Groucho Marx (and his brothers).

One scene from one of their movies:

Patient, moving his arm, while speaking to the doctor:  Doctor, it hurts when I go like this.

Dr. Quackenbush (played by Groucho Marx): well, don't go like that.

In your case, and as elsewhere reported on the Forum, the problem is in the test itself, not your hardware.

So, don't run that test.

In the words of the great Canadian philosopher Red Green: If it ain't broke, you're not trying hard enough.

[AZCanuk]

you talking about Adolph, Leonard, Milton, and Herbert?   Not bad for a retired guy.. eh!  

Yes, I realize that the "test" has been giving false results as have run it on my other laptops and received various codes, I am not experiencing any problems with them so came to the conclusion (like so many others) that the test is flawed.  

However, is it providing erroneous results for machines that are in fact having an issue (as with the one laptop that keeps freezing up on us) or is it working and has provided us a code that may in fact be correct for a laptop with an error.

So, if we are unable to rely on the test results, how can I determine what the issue is with our "freezing" laptop? 

[mdklassen]

> how can I determine what the issue is with our "freezing" laptop? 

How often does it freeze?

1. Checking for non-functioning fan(s), which allow an "overtemp" condition, to which the motherboard reacts to by proactively shutting-down.  So, use free software like SPECCY to get a real-time report on disk-drive & motherboard & processor temperature, and fan-speed.  If it fails after 60 minutes, run SPECCY every 15 minutes, and chart the values.

2. SPECCY also reports on S.M.A.R.T. status of the disk-drive.  A failing disk-drive will be slow (hundreds or thousand times) when reading/writing some "bad" sectors, causing extreme slowness, which may be interpreted as a "freeze".

3. Use free disk-cloning software to create an exact copy of the disk-drive, and boot from the clone, to bypass a possibly-failing disk-drive.

4. After creating a "clone", use the command:   CHKDSK  C:  /R

    on the original disk-drive to read/write every sector on the disk-drive. This can take a few hours.

    The integrated disk-drive electronics may deploy some of the "spare" sectors on the disk-drive, to silently substitute for any "bad" sectors.  As a result, CHKDSK will report "no errors", because the bad sectors have become non-active.

5. Swap disk-drives with an identical laptop, to see "where" the symptoms appear.

6. Expensive: replace the motherboard.

Tell us the results.

[AZCanuk]

Hi,

During the course of a day it will freeze once, possibly twice. Auto restarts.

I have installed SPECCY and CPUID. At idle the temps on the AMD are running about 175F to 180F.. temps turn RED above 175F. Under load I've seen it get as high as 210F.. yikes. I'm not able to see any values in SPECCY for fan speeds?

I've checked the fan and it is running and I've cleaned the dust from vents.

Have gone into the BIOS setup to see if can adjust fan speeds but unable to find any fan settings in the BIOS, other than "on"..

I'm thinking this might be a heat related issue.

Also have done a "power reset".

Thanks.

[mdklassen]

> YIKES.

It should not be that hot when the Windows Task Manager shows an "idle" amount of CPU usage !

It could be that the heat from the processor is not reaching the heat-sink.

For a "desktop" computer:

Remove the fan from on top of the heat sink.

Remove the heat-sink from on top of the processor.

Wipe off the existing heat-paste from the bottom of the heat-sink, and from the top of the processor.

Apply a fresh layer of heat-paste.

Reconnect the heat-sink.

Reconnect the fan.

For your "laptop" computer, much more "disassembly" is required, to be able to access the heat-paste.

> I'm not able to see any values in SPECCY for fan speeds?

I can, on my "desktop", but it is not associated with the "motherboard" details. Instead:

CPU
 ...

Virtualization Supported, Enabled
Hyperthreading Supported, Disabled
Fan Speed 1395 RPM

Your laptop may just have a "heat-pipe" (a length of copper) on top of the processor, to conduct the heat to where the fan can move room-temperature air over it.

What is the model-number of your computer?

[mdklassen]

> When powered back up, all desktop icons have been shuffled to the left side of the main monitor.

That happens when the "screen-resolution" changes.

Some laptops have had a problem with the graphics chip on the motherboard getting too hot, and partially unsoldering itself from the motherboard. 

Same problem with "Red Ring Of Death on XBOX". Search on YouTube for that phrase.