• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-13-2020 03:35 PM

HP Recommended
Product: Pavilion 23-h017c
Operating System: Microsoft Windows 10 (64-bit)

My computer is ultra slow. Have used HP Support Assistant (no results), Operating System Diagnosis. It takes forever to boot my computer. Would like to try Reset but do not want to lose the Windows 10 Pro upgrade I downloaded. I was never furnished a key to reset or redownload  Windows 10 Pro. HELP!

 

Also, a chat screen came up while I was on Norton. Because I was having that issue with my computer I chatted with him. He said he was a Cisco Certified Technician who works for Norton. He was given access to my computer while I watched, but I really don't think he accomplished anything in a total of 3-1/2 hours.

1 REPLY 1

‎05-13-2020 04:57 PM

HP Recommended

@Barrio 

 

No, the valid Windows 10 Pro is embedded in the BIOS of your machine. You can clean install many times. You can keep the Windows 10 Pro key in a safe place and re-use IF REQUIRED.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.