cancel
Showing results for 
Search instead for 
Did you mean: 
BueCollas
New member
1 0 0 0
Message 1 of 2
254
Flag Post

Install Windows 10 - keyboard and mouse do not work (USB 3.1)

HP Recommended
elitedesk 800 g4
Microsoft Windows 10 (64-bit)

Hello,

 

I cannot install windows 10 PRO in HP elitedesk 800 g4 because keyboard and mouse do not work.

He start reading windows 10 via USB PEN and show the firt screen for install windows 10, but keyboard and mouse do not work.
I think the problem is that the USBs are 3.1

Can someone tell me how to make the windows installer know how to work with USB 3.1?

Is there any way to change the BIOS or is there any software?

when i am in the BIOS software the keyboard and mouse work perfectly

Soluction please !!!

Thanks

 

1 REPLY 1
itsmyname
Level 8
1,934 1,921 74 206
Message 2 of 2
Flag Post
HP Recommended

@BueCollas -- keyboard and mouse do not work. I think the problem is that the USBs are 3.1

 

Do you have any USB 2 ports on your computer? If so, connect your keyboard/mouse to those ports.

 

Do you have a USB "hub" that is USB 2, not USB 3?  If so, connect that hub to your computer, and connect your keyboard/mouse to the hub.

 

Here is a sample image of a USB hub.

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation