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‎11-07-2019 04:16 AM

HP Recommended
Product: Elitedesk G2/G3 800 SFF
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I'm having issues with random screen blanking on several Elitedesk G2/G3 800 SFF PC's running Windows 10 Enterprise 64 bit (1903). It seems the problem is related to the Intel HD Graphics 530 driver version 26.20.100.7156 (driver date 23-08-2019) which is automatically installed, since downgrading this driver is the only thing that makes the problem go away. I did try to patch everything else to the latest available, including BIOS, but that did not work...

 

So, the problem is sort of solved -- but the driver may be broken?

 

Regards.

1 person had the same question
1 REPLY 1

‎11-09-2019 10:12 AM - edited ‎11-09-2019 10:13 AM

HP Recommended

Same issue here with the same model PC's.  The only thing i have been able to do is like your roll back to the March 9th 2019 driver.  I have tried the 2 latest drivers from HP and Intel and both cause these random black screens

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